SERVICE LEVEL AGREEMENT (SLA) - VIP USER
Route65 Executive LLC
This document establishes the terms and conditions for access to and use of the executive transportation
platform
operated by Route65 Executive LLC (hereinafter, "The Company"). By signing this agreement, you accept the
standards of conduct, security, and privacy described herein.
1. TERMINOLOGY AND NATURE OF THE RELATIONSHIP
The term "Founding Partner" or "VIP Member"
used in our communications is industry slang denoting a relationship of exclusivity and preference in service.
It does not, under any circumstances, imply legal ownership, shares, or participation
in the capital stock of Route65 Executive LLC. You are a distinguished customer with preferential
access.
2. FOUNDING PARTNER BENEFIT (FIRST 100)
As part of our launch, the first 100 registered users who maintain exemplary conduct and comply with safety
protocols
will be designated "Founding Partners". This status grants the benefit of 1 TOTALLY FREE
TRIP
after having completed and paid for 10 trips consecutively.
3. SECURITY AND CONDUCT PROTOCOLS
To protect the integrity of our drivers (Elite Leaders) and the company, the User agrees to:
- Maintain respectful treatment toward the driver at all times.
- Not request services outside the official platform to ensure armored traceability.
- Report any forgotten item or incident only through official channels.
4. RESERVATIONS AND PUNCTUALITY
Route65 Executive operates under an Advance Planning model. To guarantee the
availability of an Elite Leader and an impeccable vehicle, a minimum of 24 hours' notice is required for regular
reservations.
5. DATA PROTECTION
Route65 Executive LLC protects your personal information under California privacy laws (CCPA). Your contact
details will only be used for trip management and service notifications.